FAQs

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to more than 185+ countries around the world!

However, please be aware that we may have issues delivering to countries in remote areas. You will be notified via email if cannot ship to your country and will provide a full refund.

DO I HAVE TO PAY FOR SHIPPING?

We offer worldwide standard mail shipping for free!

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Because we ship our product from our warehouses overseas, it typically takes between 1-3 weeks for the package to arrive to your destination country.

Please navigate to our Shipping & Delivery page that provides a full breakdown of how long it may take for your order to be delivered.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet.

HOW SAFE IS IT TO ORDER ONLINE?

Absolutely 100% safe! We put time and effort into making sure our security system is 100% safe and secure. With our secure online checkout, all of your information is secure.

All data is encrypted safely processed through PayPal. No data is ever stored or seen by our team.

WHAT IS YOUR RETURN/REFUND POLICY?

All damaged items, wrongly sent items or defective items will be accepted for a free return for a refund or replacement within 15 days after receiving the item (in order to start return process, you must provide photo of defective item).

To return your product, send us an email at support@chihuahuas.shop

Please read more about Return/Refund policy on this link.